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Search for Hertz Car Rentals in London

Terrible service, check in and processes

Reviewed: Thu, May 30, 2019
About Hertz: 6.7 /10
Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.
Skoda Octavia image
Hertz
London
United Kingdom
Intermediate | Skoda Octavia or similar

Relevant Reviews on Hertz in United Kingdom

Theodore MacAdam

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Hertz
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Jan 15, 2020
About Hertz: 10.0 /10
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

Webster Benedict

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Hertz
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Nov 12, 2014
About Hertz: 10.0 /10
The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
About QEEQ: 10.0 /10

HRGold

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Small SUV | Toyota C-HR or similar
Hertz
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Jan 5, 2024
“Good at first, Sad ending!”
About Hertz: 6.0 /10
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
About QEEQ: 8.0 /10
It was easy and quick but they must be clear about VAT or tax etc.

J Ren

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Compact | Vauxhall Astra or similar
Hertz
Guildford
United Kingdom
Reviewed: Thu, Sep 8, 2022
“Easy but wld like clarity on insurance policy, ie who to call if you actually were in an emergency”
About Hertz: 10.0 /10
Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.
About QEEQ: 10.0 /10
Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.

Parth Mehta

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Economy | Vauxhall Corsa 2 doors or similar
Hertz
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Aug 29, 2019
“Hassle free”
About Hertz: 10.0 /10
Hertz has always provided an upgraded car which is why my 1st preference is always Hertz while renting a car.
About QEEQ: 10.0 /10

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