Excellent

The service was pretty good, but the British are very punctual. We arrived early at the car pickup point, but it was after hours and there was no one there. We almost thought we wouldn’t be able to get the car. Later, when the time came, we went back to check, and they opened the doors for us.

Both the car rental and return processes were very quick.

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

The car I booked for the 5 people plus luggage was a VW Passat Estate, but at the desk they stated that they didn;t have any Passats available and i was offered an alternative for the grade I paid for. This was a Skoda Octavia Estate which was over £30 cheaper on-line than the Passat. I said this and was offered a Nissan Qashqai (not big enough) and also a KIA Sportage (may have just been big enough), so I took the Skoda with the promise of a £30 discount to be credited back to my card. The car was absolutely fine and carried all luggage and 5 of us no problem, but as there were no PAssats I had no choice. Why advertise a car if you know there aren't any available. The Skoda was great but if i really wanted that car i would have booked it online first.

Booking Platform was good and easy to use. Prices were good but not sure that the magic price matching worked. Will use again.