Never again

Excellent

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

Really helpful and friendly staff

We didn’t get the car that we booked.

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.