Never again

Counter service went above and beyond, however; we were given a car we did not reserve because there was a miscommunication between the booking site and Europcar. Response from Europcar when asked about the refund: I understand that the vehicle was returned early due to an issue that was caused by a charging problem resulting from the phone's inability to connect to the charger. Please be advised that as per section 11.1.4 of the Terms and Conditions of hire, if you return the vehicle before the return date and time stated on the rental agreement, then we agree that the hire period will end when you return the vehicle to the Europcar branch and hand the vehicle keys to a Europcar agent. Please note, however, that the rental charges will remain the same (i.e. as if you had not returned the vehicle to us before the return date and time stated on the rental agreement), as we will not refund any unused daily rental or accessory charges to you. I must respectfully advise that we will be unable to process a refund of the remainder of the unused rental days. Still waiting for a response from our email in response to Europcar: I just want to reiterate some of our concern and hopefully we can come to an understanding about how we will require a refund of the car. Firstly we were not having a problem connecting to the charger stations by phone. We were able to connect to multiple slow charging stations, but a full charge would have taken up to 8 hours. We then tried to find fast charging stations, but the one on UEA campus required an RFID card, and one on a nearby golf course required a charger that did not fit in our cars charging port. We were not able to locate any other fast chargers in the area because the MG4 was given to us with only 30% battery charge. With our limited mileage, we could not both find a usable fast charge, and also return to the Norwich airport if charging did not work…

Picked up the car at Edinburgh Waverley Station. Due to it being a central train station, there were many people, and we had to queue. It took over an hour from queuing to getting the car. The pleasant surprise was the vehicle upgrade, and the car came with a navigation system, which made driving to the Highlands smooth and effortless.

There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.

Great communication - had a query, called the pick up location and all was explained prompt and efficient

Great, easy booking, good value for a short holiday, availability of a vehicle from an airport which is not central - had difficulty in finding a provider for pick up location, very happy that came across Easyrentcars.

Like: Service
Dislike: Everything