The service from Europcar was quite satisfactory!

Excellent service

Very dissatisfied: 1) The store selected for car rental was Kiel downtown, the address shown was Dusternbrooker Weg, and there was no specific building number. According to the map, there was no store at this location. 2) Based on the store's name Ostseekai, we went to Ostseekai, but there was no one there. Called customer service and they said Ostseekai is only for people coming off the cruise, and there is usually no one there. However, I did not receive any such reminder when making the reservation. 3) The main store in Kiel sent someone to pick me up, and I successfully rented the car, but the car given to me was a two-door, while my order clearly stated I wanted a four-door. The store staff just said: all our cars have been rented out. Next time I will choose Enterprise. If the car I want is not available, they'll give you an upgrade rather than a downgrade.

This is my third time renting from Europcar.

Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.