The car was great, completely new

We were 2 hours late when picking up the car, and they said the car had already been rented to someone else because we were late. We originally booked a 7-seater that could fit 4 pieces of luggage, but we got a smaller car. If we seated 7 people, there would be no space for luggage at all. The back seats can only accommodate children aged 3-5. The return location was very inconvenient. We had to drop off our luggage for check-in first and then return the car, which took about 1 hour and 20 minutes. We almost missed our flight. The GPS that we rented with the car was useless and led us the wrong way. We ended up using our own mobile phone for navigation.

The location is quite far from the airport, and it wasn't easy to find the shuttle bus. The staff were nice, but they scared us a bit, which made us spend extra on full insurance! The car was in great condition, equipped not only with GPS but also with a booster seat for kids, which was really great!

I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!

Very good.