Great service, very friendly.

The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

As expected from a big company, their services were excellent except for the limited availability of automatic cars in Madrid. Returning the car at Barcelona airport was also very convenient and quick, with no time wasted. Overall, it meets the top service standards in Europe.

Like: The service and helpfulness of all the staff at the local counter at San Javier Airport, Spain
Dislike: The error made by Europcar HQ, Madrid of taking the car payment(s) out of the wrong card account. Rang them and emailed them to no avail. In the end it was the very helpful staff at the local office at San Javier Airport office that sorted the situation for us. Cannot praise them enough.