Long wait time, dirty car smelling of smoke

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

Free upgrade due to the time taken to check out. Dealt with two staff / first was poor and abrupt - the second was a polar opposite!

Price drop worked well and saved an additional £30

1and a half hours wait to get vehicle!

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.

Like: We had a good car for 11 days for a little over $400. No hidden fees, no surcharges, the price we were quoted was exactly what we paid. The Budget pickup location was right at the airport, and you go accross the street to pick up the car, very simple. Would definitely fo business with them again.
Dislike: We rented a Standard Car, in the description it said a Chrysler 200 or similar, I don't see how a Volkswagen Jetta Tsi is similar to a Chrysler 200. This was my only dislike... I wish on the booking site they will give you all the possible "Standard" size vehicle options. Or better yet what each category means. But over all not bad.