Excellent website with a unique constant price checker

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

Worst experience ever customer service poor car not ready on pick up told to come back in 30 minutes car not clean it was all about trying to sell us premium insurance never again

Got to the counter for collection was told there was no car, would we take another,l replied as long as it’s a soft top,was then told the car would be twenty minutes, Forty minutes later still no car,when I returned to the counter was told the car had not been returned yet, After a further thirty minutes the car turned up, No apologies no nothing just abruptly told your car is in bay whatever, We got to the car to find it had not been cleaned,the oil change light was on,the washer fluid needed filling, We filled the washer up ourselves, The car return was ok

The booking process was easy

waited over 30 minutes at the counter to collect car, then had to walk to a different terminal to collect the car. After a 8 and a half hour flight pretty annoying!! Then got to the car, it hadnt been cleaned inside and stunk of stale cigarettes!!! Not pleasant, and not happy

We waited in line for over an hour before we reached the desk where we were then offered a Volkswagen beetle instead of the Ford mustang convertible we had booked months before because there was no mustang available (it does state or similar but anyone who believes a VW beetle is similar to a Ford mustang is delusional!!). We were then told if we waited 20 minutes we could have a mustang from another hire company (Avis). We waited over an hour then finally went back to the desk and we were told there is a blue mustang waiting for us. We went to collect the car and realised the paperwork was for a red mustang which we found and confirmed with Avis staff was the correct car.. as I went to drive off I realised the rear view mirror was completely hanging off.. we tried to fix it but couldnt so spent ages trying to get help from staff. Eventually someone arranged for a different mustang to be bought over from Avis, this took another 45 minutes, when this arrived it had no GPS so we had to wait a further 30 minutes for this to be rectified.. overall we were there for well over 3 hours which ruined our plans for our first day of our holiday. The car had also not been service as we had to buy engine oil and windscreen wash too plus one of the rear seat belts was stuck! Overall this was a very stressful and poor experience and we will not be booking with Budget or Avis ever again.