Very satisfied

The rental and return procedures are very simple.

The car provided was exactly the same as the one booked, and the customer service during the car pick-up was excellent. The car had no issues throughout the journey. As Hertz was closed when I returned the car, I simply left the keys and the parking card in the dropbox.

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.