Great services, they change the car model to a better one due to unavailability. Clearly explained the services they provided as well as my responsibility.

Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.

I arrived an hour after the time indicated. The person at the counter told me I would need to wait an additional 30 mins, because I was late. This didn't make a huge amount of sense to me as they didn't appear to be busy... Also, she clearly had all my details already but insisted on typing them all into her own system again. The car was fine. Ok condition but smelled too strongly of air freshener.