CAR RENTAL REVIEWS ON EUROPCAR IN OXFORD

A manual diesel car which was a surprise.

OK

The cars at Europcar were in excellent condition, but they really pestered us for more than 3 hours to give us the car

Easyrentcars.com is the best booking platform I've encountered! A smooth booking experience with amazing prices! Highly recommended!!

The service was average, nothing extraordinary. The first car had a flat tire due to a nail, so we had to return and get a second one, which had a full tank of gas. In the UK, they are quite casual about things. Even though the contract mentioned a full tank, they might not actually provide it. They won't refund extra fuel when you return the car, but will charge you for any missing fuel plus a service fee. That's just how it is in the UK.

Overall quick and efficient service, very satisfied. However, I later realized that the fuel tank was not full at the beginning, even though they claimed it was (the tricky part is that it’s hard to notice at first glance that it's not a full tank).

The car was fine but the fuel consumption was very poor, it cost me £84 for fuel, from Oxford to Newcastle (return) and that was using cruise control, travelling 70 mph. We have a family Land Rover and I don't think it would cost as much as that for the same journey. I would make sure I asked about this in future.

Like: Value for money

So far best car rental company I have ever dealt with. Thank you for the best service

It would be great if you get more offers in. Thanks

**Feedback on Oxford Car Rental Experience** Recently, we rented a vehicle in Oxford for two days (local pick-up and drop-off). The overall experience was somewhat complicated, as outlined below: **Rental Process and Location** The pick-up point is approximately a 20-minute walk from Oxford train station, which is fairly reasonable. However, please note that walking is manageable if you have no large luggage; if carrying substantial belongings, it is recommended to plan transportation in advance. **Service Attitude and Sales Issues** - The staff had a rather indifferent attitude and frequently attempted to upsell additional services such as insurance and accessories during the communication. Upon declining, the rental deposit was immediately increased, which felt like undue pressure. - When asking for details about the upgrade packages, the staff could not clearly explain the content or benefits, making it difficult to make an informed decision. This reflects a lack of professionalism. **Fee Transparency Concerns** - There were noticeable issues during payment: after the first payment attempt failed, the system displayed an increased amount of £20 without justification. The staff did not provide a reasonable explanation or any written proof, leading to doubts about fee transparency. A thorough review of the system or procedural loopholes is recommended. **Vehicle Condition** The rented vehicle was in good condition, handled smoothly (per feedback from the accompanying driver), and had no mechanical issues, which met expectations. **Return Arrangements** As the return date fell on a public holiday, the car rental agency was closed. Following their instructions, we parked the vehicle in the designated area and mailed back the keys. We are unable to fully evaluate the completeness of the return process.

Used them before and will use them again

Very good

Very nice people. Good clean cars.

Great website. Good deals.

Quick and easy. Great staff

Pick process to book a rental

Very satisfied