Everything as expected, which is a good thing.

It's very close to Four Points by Sheraton Perth, easy to find, just a 6-minute walk. They provided a Kia at pickup, but I noticed a Mazda parked nearby. The Kia's performance is extremely poor; no matter how hard I pressed the accelerator, it just wouldn't speed up. The air conditioning and smart function buttons are fine, and you can connect Bluetooth for screen navigation. However, the car's power is just too weak.

The service attitude was average. Our English is not very good, and the staff was clearly not very patient. The actual payment was about 10 dollars more than the order amount, supposedly as a handling fee, which I didn't understand. When I rented a car along the Great Ocean Road, there was no such fee.

Very satisfied

Car met expectations. The customer service during pickup and drop off vastly exceeded expectations. Cannot remember having dealt with such lovely people at a car rental desk in a very long time.

Platform worked well. Did what it was supposed to do.

Good

Good