gracias a ustedes pude reservar de forma eficaz, mejor que con los empleados del mostrador de AVIS.

Very good

There were hidden charges, so be careful. When picking up the car, they didn’t ask me but directly signed me up for the 'buy a full tank of fuel' service and told me the unused fuel would be refunded when I returned the car full. Later, the customer service on the rental platform told me there would be no refund. I had to insist on getting the refund, and they initially refused. After repeated requests, they finally processed it. I booked a Camry, but only a Malibu was available (a lower-priced car at other rental companies). The car came with seven-eighths of a tank of fuel, and since it’s difficult to refill precisely, I just returned it full.

When picking up the car, there was a 'routine request' alert on the vehicle. Unsure if it would affect our drive, we asked the rental company and they promptly switched the car for us. Initially pleased, we found upon reaching the parking spot that we were given a sedan instead of the mid-size SUV we reserved. We went back to the service window in the parking lot, but the staff were arrogant, insisting they gave us an SUV and refused to change the car again. If unsatisfied, we had to go to the rental hall on the 4th floor! After multiple contacts with Zuzuche customer service, my child and I dragged three suitcases back and forth from the 2nd floor to the 4th floor four times. Finally, the staff at the rental hall admitted the mistake and gave us the correct SUV. This whole ordeal at the Miami airport rental company delayed us by an hour, affecting our subsequent plans. Although the rental hall staff were very good and Zuzuche's customer service was prompt and proactive, the parking lot staff were arrogant and ignored my explanations and photos. Due to the rental company's mistake, we had to run around in over 30-degree heat, a 40-year-old woman and a minor girl dragging our luggage up and down multiple times!

Poor service, few cars available.

Well-organized process