Nice and easy

Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.

The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

First we booked an automatic car and when we arrived they said they didn’t have any left. But we reserved it over a month ahead of time. Then, she wanted to give us free upgrade, which just meant a huge car that was Manual, which you don’t need a huge car in Europe. So we finally got her to give us a smaller manual car for a 1/3 of the cost, but we did not receive the adjustment refund yet and we’ve been home for over a week. The car we ended up with smelled like smoke, and then later that night we realized that neither headlight was working and we had no windshield washer fluid. So we had to drive home to our place with either no headlights or blinding people with our high beams. We ended up at a mechanic and getting two new head lights which we didn’t get reimbursed for that yet either. Overall I’m still upset with budget and how everything was handled. I’m hoping we get our reimbursement soon. I won’t book with budget again.

Easy rent cars was great overall. Super easy to book through. We actually booked a car, cancelled and rebooked a different car no problem. Everything was smooth and easy.

Both pick-up and drop-off very quick, car was clean and ready to go, staff was polite and helpful. Good service for good value.

Very helpful to find the best value car.