The pick-up and drop-off process was very convenient, but the queue time was long. Although we had already purchased full insurance on the platform, they still charged us additional insurance fees on-site.

Very satisfied

Budget staff must be on some sort of bonus to up sell the "pay for your gas now" and "sun pass" options, the tuts and looks of disbelief, including rolling eyes, and shaking head, at the fact I did not want to pay for these was really over the top... The car turned out to be marked all over and the seats stained inside, the guy at the booth just shrugged his shoulders. Seems like the price of car hire has shot up but the standards have really dropped.

Budget counter agent tried to convince me that standard meant compact. I doubt it.

The car was not full of gas as promised, half full. Spoke with their customer service and supplied picture of half filled gas tank. Noted and taken care of at Pittsburgh Airport on return. This is why it took about 15 minuets to return. Leaving Grand Rapids was about 15 minutes as well, completing reservation was about 10 min because of my questions. Everyone was very nice and courteous from Budget! TY!

Easy and quick to use your service and I will again. TY!