The line was too long and I was going to miss my flight

JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Avis at RDU makes everyone wait forever. This has been happening ever since I moved to the RTP area, i.e., since August. While I am an AVIS preferred customer, I find that I could not use my "Wizard" or AVIS preferred number for this booking and therefore have to wait in line - it has never been less than an hour waiting time. If they assign you the car quickly, you'll spend 30+ minutes waiting for the car to actually become available. Or you might just spend an hour standing in queue. My flight from New York was 1 hr 48 minutes long. I spent 1 hr waiting in line at Avis RDU. I have also rented from Hertz/Thrifty in the same RDU location. Their process was painless and swift. The staff at AVIS is trying their best but obviously something is not working. I think it's because the staff are so polite that customers like me return time after time despite the frustrating and lengthy pick up process.

I really like Qeeq. I found them through Kayak. Its a huge relief for me to have the collision damage included, even though I normally waive insurance because I have my own. The affordable prices don't hurt either. My one complaint is that I cannot use my loyalty number when booking though Qeeq, which can result in huge wait times and sub optimal experience at car counters. Rock on, Qeeq! Going forward, I would be open to buying the toll option and other add-ons via qeeq. I feel like you would get me the best offers.

The car was excellent and met my needs and expectations. It was superb. However the taxes and extra costs for top insutance were not included in the initial price which was disappointing and unexpected. In UK such costs are included in initial booking.

Great service but please include all costs at the beginning and avoid surprises in the office at pick up - taxes, top insurance and etc