The car was not cleaned properly (photo evidence available). Staff seemed impatient, and after returning the car one day early (on 3/23), I still haven't received a receipt. Sent an email but got no response (because something was left in the car). I saw many reviews on Xiaohongshu sharing concerns about being accused of damages later and being asked for compensation—this makes me worried. Unlike Budget, no return receipt was issued promptly. Asked on-site about a paper receipt, but they said it would only be electronic.

Satisfied

Car was great exactly what we needed with great fuel economy.

Reliable as usual with the best price online.

You need to wait in a long queue to pick up the car

Please make sure to have more then 2 employees working at the counter, the waiting time on the evening of the 5th was almost 2 hours!