I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Finding and waiting for the shuttle (15 minutes) could of been better. Also, it took a while to check in as we were the last ones off the shuttle and the line only grew longer as we were there. Otherwise all went well

They gave me a car with a lot of damage to one side even though they have plenty of other cars. We missed one bus because it took a while finding out which bus stop at the airport they do the pick ups from. This SHOULD be in the email

They tried to make me buy their insurance and said that easyrentcar insurance was not valid and said they'd never dealt with any third party insurance before. Then demanded my bank statement and TWO phone numbers. My driving licence and passport was not sufficient.

they nearly force us to buy full cover insurance (which is expensive). when I said I had third party insurance they said it was worthless as companies never pay the deposit back. then they added that any minor scratch would mean I'd pay full deposit, and reiterated this several times, kind of made it sound like they were hunting for it.