The company's service attitude was very good, and there were no unnecessary charges.

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

This car rental experience in Oakland was very unpleasant. First, my driver's license was questioned. They didn't accept electronic versions of translated documents (only printed ones were allowed), and the rental office couldn't assist with printing. They didn't accept my explanations or make any exceptions. It wasn't until an hour later that a Chinese staff member at the counter showed sympathy and understanding, and I was able to complete the process. During this time, other staff mentioned that many European and American customers don't provide a driver's license at all and can pick up the car without issue, which clearly shows a bias and discrimination against Chinese people. Additionally, there was no gas station near the rental site, the nearest one was a mile away, which was inconvenient.

Alamo in Honolulu is one of my very fave places to rent. Always super sweet, very efficient and friendly.

The Alamo counters are always busy, but it's worth it - they look after me and that is appreciated. I won't go anywhere else.

I rent a lot of cars and this is as smooth a rental process as you can get. Why go anywhere else right