It was fine

pick up at airport needs help

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

Jeep was full of Sand and seats had what looked like ice cream spilled on them. Jeep was not washed. Looked like it had not been serviced since it was dropped off by the person before us. I have never had such an experience with a rental. Waited at MCO for 45 minutes because we were watching for an EastyRentcars shuttle. After 3 calls, find out it says Routes on it. Then driver never said a word whole way back like he was ticked off?? Girl at counter said the place hired a third party online. Their name is Routes? Wondered why my advanced payment said international charge...Never again.

Like: Nice vehicles and awesome service.
Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.