Too Long wait for pickup.
Adding additional Driver experience was worst. We went to two Europe car offices both told us different policy - absolutely useless. Staff training issue?
I think it's not as bad as some online reviews claim. As long as you clearly state that you don't need any additional services, there are no unnecessary charges.
The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience
“Added 200% to the price at the counter! Wouldn’t release the car without paying it”
About Europcar:2.0/10
Awful! They didn’t fulfil the booking. Arrived at counter, waited 40min to be seen then they said the booking didn’t have sufficient insurance and they wouldn’t let me take the car without paying another £200 extra for an extra insurance. Manager wasn’t available and didn’t have a business card.
I’ve used plenty of slightly dodgy car companies but these guys (at least the ones I dealt with) are criminal.
Very smooth and easy one stop solution to car rentals
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