Positive

It's okay.

Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.

1. Long waiting times, and people cut in line. 2. Signage for car pickup and paperwork locations is not clear. 3. We had already paid for the one-way rental fee on a third-party site, but were informed at the counter that we needed to pay again because the rental company does not recognize third-party payments for one-way rentals; all such fees must be paid in person. 4. The one-way rental issue delayed our car pickup, but the rental company started the rental time from when we arrived at the counter, not when we got the car (almost an hour difference), and there were no warnings about this. After returning the car, we were charged an overtime fee for being late. Overall, a very unpleasant rental experience. Considering using Ctrip for future rentals, as it’s said to be cheaper and more convenient than the current service.

smooth quick process.recommended

straight forward process as always. Price

Excellent service from friendly and educated staff