The car pickup process was generally smooth, communication was relatively clear. They recommended half-tank and full-tank packages, claiming the fuel prices were cheaper than outside. However, considering we didn't drive much, we didn't take any. No additional insurance or upgraded vehicles were suggested. The car return was very convenient; basically, it was just park the car, hand over the keys, and leave. Overall, the car rental experience was good.

The car is almost new, has good power, and the staff explained everything in detail.

Very good

The Hertz service was excellent, very detailed and attentive. The staff in Melbourne recommended additional services based on my situation, such as upgrading the car for $5 a day or prepaying for toll roads. These services depend on personal preference though.

Great service