Satisfied

When returning the car, I had definitely refueled it completely, but I didn't keep the receipt. During the inspection, they insisted that the tank wasn't full. I explained multiple times, and they still said they would refuel it. If it was less than 5 liters, there would be no charge, otherwise they would charge me 29 dollars. Later, I found out they charged me 29 dollars. Also, renting a child safety seat for 3 days costs 80 dollars, which is too expensive. My friend also booked a car with me but forgot his credit card. The rental company refused to rent the car to him and wouldn't refund or cancel the reservation. We decided to rent a car on the spot, but the company quoted us 1000 AUD per day, which is ridiculously high.

We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

The car provided was relatively old and not very clean. It was full of leaves and mud, and the windows weren't clean either, which took some time to clean.

As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!