The originally booked car model in the same group did not meet my requirements, and there were no alternative options. They suggested adding some extra fees but eventually provided a Volvo XC 40 with navigation, which was very useful in the signal-less national park. Overall, I am quite satisfied.
The customer service was excellent. Our car got broken into midway, and Hertz arranged a tow truck and Uber to their local branch in the middle of the night for us to get a new car.
The service from Hertz was very good, but Americans are not very efficient. We waited for over half an hour to pick up the car, even though there were hardly any people ahead of us. The best part about Hertz cars is that they all come with Fastrak, so you can use the Fastrak lanes on toll bridges and pay later when you return the car. The QX80 we exchanged for was excellent, white, with no scratches, very new inside, and highly equipped. It even had built-in navigation and XM radio. We had four suitcases and bought three more, completely filling up the third-row seats when folded. Luckily, we changed cars. However, parking a large car was challenging since many parking spaces were quite small. Hertz's phone service was very quick, and they answered our questions accurately and promptly.
Pick up prévu à partir de 9:00
Arrivé à 10:00
45 mn de queue puis on après avoir rempli tous les papiers, on m’annonce + 45 mn d’attente !
Attitude négative de la personne au guichet. Très désagréable de devoir « se battre » pour obtenir sa voiture.
Make it clear that passenger count includes driver on the larger vans.
About QEEQ:10.0/10
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