Great if car category is available at pick up time

Too many people and slow service caused excessively long queue times, wasting a lot of my limited time during a short layover in Hawaii.

The staff at the store had an extremely poor attitude. Their communication was very unclear, and they blamed the customers. They aggressively pushed services that were completely unnecessary, and their attitude worsened when customers refused. We are Chinese students studying in the USA, and the staff assumed that we would return to China after returning the car. This presumptive attitude made us extremely uncomfortable. Why should we be expected to return to China? Is it because you want us to leave and not stay in the USA? We suspect racial discrimination. Terrible service!

Overall, I am still satisfied.

Good counter staff, but short of help like almost every car rental. Stood in line about an hour.

I like the site, but am not going to spend the time and effort to scan contracts for points after I use the car.

Like: Great customer service at the front desk.
Dislike: N/A