Cost was more than quoted. Unhappy and won’t use again

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

Like: Great customer service at the front desk.
Dislike: N/A