Cost was more than quoted. Unhappy and won’t use again

QEEQ offers prices lower than the rental company's official website.

Totally unsatisfied, the staff were all frowning.

Firstly, the car rental process was outside with no shelter, which was extremely hot. Secondly, some staff were unfriendly, which doesn't fit Hawaii's style at all. Last year, I rented from a company named alma, or something similar, and the staff there were very enthusiastic; they even gave small gifts when they saw children with us. But these are minor details. The main issue was that my husband couldn't find his credit card at the moment, so he couldn’t be the primary driver, and I had to be the one. Adding him as an additional driver for 7 days cost over 90 dollars. Shortly after we completed the paperwork, in less than 7-8 minutes, he found the credit card in a small bag. We went back to explain and hoped to change the primary driver, but they refused. Even if it wasn't possible, the attitude could have been better. The local Japanese staff was very impatient, repeatedly saying 'no, no, no.' This company is terrible! I used them years ago and didn’t find them bad, but I’ll never use them again! Additionally, when renting the car, my credit card was frozen for $497, and when returning the car, they didn’t mention if the money would be refunded. I'm really worried!!!

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

The procedures were very convenient and straightforward, and the staff provided patient explanations. They also put in efforts to sell additional insurance, but that's normal. You can choose based on your needs. I used the insurance provided when booking the car and didn’t add any extra coverage.