Nice experience

Excellent service, both pickup and drop-off were very convenient and efficient. Purchased full insurance at the store, and the pricing for full coverage was reasonable.

The service was decent, although they did try to upsell. Communication might be a bit challenging due to language barriers. They added a 30-euro towing insurance during the process, but after reviewing the payment records and communicating in time, it was refunded. However, I was charged 25 euros about ten days later, supposedly for a violation.

Picked up the car at Rome train station and returned it at Milan train station. There were staff in the parking buildings to assist with the pick-up and return procedures, which was very satisfactory. However, the rental office at Rome train station is quite far from the parking building, making it a bit challenging to find the car after completing the rental formalities.

The staff had a good attitude and there was no unnecessary upselling of insurance.

Very satisfied. I don't speak English or Italian at all, but the staff was very patient when I used translation software. The entire pickup and drop-off process was smooth, and there was no upselling. I'll choose this company again next time!