The car rental company is overall pretty good. However, the pick-up experience was terrible. It was raining that day and we had to wait outside for an hour. The car rental platform's assistance was useless.
It was okay. I originally rented a Volkswagen, but the store gave me an Audi A4 instead. The car didn't have sun-protective film, and driving all the way from Naples to Pompeii to Amalfi with traffic on the road felt like roasting under the sun—I almost turned into a roast duck.
Firstly, the pick-up and drop-off instructions provided by Zuzuche have issues. For picking up the car, the procedure should be to handle the paperwork at the Naples airport desk first, then take a shuttle bus to the parking lot 4km away to collect the car. Instead, Zuzuche directed us straight to the parking lot, only for us to find out there that we needed to return to the airport for paperwork. The efficiency at the airport desk is low; the slow-moving staff took 20 minutes just to assist one person.
For dropping off the car, they provided us an address for a parking lot 800 meters from the train station. After driving there and circling around twice, we couldn’t locate anyone for the inspection. We ended up parking the car at a spot marked with Locauto signage. At this point, we encountered a young Italian man with poor English skills who told us to go to the first floor and find the parking lot manager to call the car rental company. We did find the manager, but instead of making the call, he instructed us to drop the car keys into a box set up by the rental company.
After we finally sorted things and returned to the train station, we realized that the drop-off and inspection should have been done at the station office. The Locauto staff were, however, very sincere and assured us to trust them as they would inspect the car afterwards at the parking lot.
Not bad overall. They didn't provide the originally booked car at pickup. The first car they gave us couldn't fit our luggage, so the staff switched it for another one. At drop-off, the staff checked the car very thoroughly and fined us for wheel scratches.
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