Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

The rental company staff was very nice. I asked if we could get an SUV since we had a lot of luggage. He searched for a while and finally found one for us.

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

It's the same as HERZ, the service is reliable.

The car was nice and pretty new. The rental counter repeatedly trying to sell additional insurance was annoying.

Was quite surprised and happy to get the exact car we rented (Mercedes Class A) and not a "similar" car. That was my most enjoyable car rental so far. Car was brand new and fully equipped.

Great experience. Will use again.