The car rental company is good.

It's the same as HERZ, the service is reliable.

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

Picked up the car in Marseille, France, very smooth process. Rented a Golf but got a Peugeot 3008 instead, which had more space and better performance, and it was automatic. However, renting late made it expensive, and the one-way rental fee was high, totaling 7300 for 6 days. Met some fellow travelers who returned the car in the same city, costing much less, and they got a Mercedes.

Car was listed as holding 7 people PLUS 3 large bags. We packed accordingly. the vehicle provided, and the only one available to us, could barely hold 7 people AT THE EXPENSE of any luggage room. As a consequence we had to hire an additional car and spend our holiday carpooling. Totally disappointing and borderline fraudulent as far as the accuracy of vehicle capacity as described.