Overall service was satisfactory.

Very good, mainly because pickup and drop-off are convenient.

Overall it was okay, but they mentioned a traffic violation that couldn't be verified. They charged an administrative fee but didn't provide any further information.

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

The reserved model was not available, they said the car didn't come back, and there was no similar model, so we had to switch to a station wagon.