excellent

I rented a car in Madrid and picked it up in the city center. They neither mentioned in the contract nor told me verbally that the car did not have an A-class environmental badge, which meant it could not be driven in the entire city center. As a result, I unknowingly entered the restricted area and received a penalty fine. The rental company should bear full responsibility for this.

Quick and efficient. If you mention that you purchased insurance on the platform, the staff won't waste time trying to upsell. The return process is also very smooth.

They share a counter with other companies. The car model booked didn't match what was available at the store. Changing cars could incur higher costs, which wasted a lot of time. Changing cars, confirming the model, checking prices, waiting for the car to be cleaned, it was all very frustrating. With the driving license provided by the rental service, you basically don't need your actual driving license.

Car was dirty when I got it...I actually had to clean it. This car was heavily scratched and dented. There was also a cap on the back of the car that would fall and hang everytime I drove, I would have to slot it back in each and every time I parked with concern that someone would pull it out. ( I have pictures ). Upon my return, they didn't even got up from the front desk, didn't want to walk around the car to inspect that I had made zero damage, he just asked me if I filled the tank. I always rent from Avis at this location and this is the second time in a row that the car is dirty. I don't typically right reviews but this time was not acceptable. Not sure I will rent from them again.

Car was not as advertised or even remotely similar, of the model I chose not one was in car park for days meaning they simply were not truthful about range, car was damaged & in poor condition I was charged more than agreed price by 110 euros for no reason Picking up car was long & painful and returning car was nightmare with again long waits & total chaos, I returned car full of fuel but was charged again regardless - altogether disappointing experience

Easy efficient service with pleasant follow up & communications, good service and simple to follow instructions - overall a 5* service