excellent

There weren't many people in line, only 4 ahead of me, but it still took 2 hours.

The service was excellent. There were no attempts to sell any additional charge items. If you said you didn't need them, they wouldn't push further. However, at the time of return, there were charges we couldn't understand and we're still in contact with customer service to resolve this. Hopefully, it gets sorted out smoothly.

The wait time wasn't long, but most of the time was spent trying to upsell insurance or vehicle upgrades!

Car was not as advertised or even remotely similar, of the model I chose not one was in car park for days meaning they simply were not truthful about range, car was damaged & in poor condition I was charged more than agreed price by 110 euros for no reason Picking up car was long & painful and returning car was nightmare with again long waits & total chaos, I returned car full of fuel but was charged again regardless - altogether disappointing experience

Easy efficient service with pleasant follow up & communications, good service and simple to follow instructions - overall a 5* service

Wait to be seen by staff was close to 1 hour and then found subsequent to getting home that there were additional charges that i paid that should not have been there. Would not use again.