NSTR

Our flight arrived in San Jose at 9:40 PM. The car rental location is directly across the street from the airport, very convenient with all major rental companies in one place. Possibly because it was late, the line for picking up the car was short. However, there was no Ford FOCUS available as originally booked, and the counter didn't inform us in advance. We were told to choose from the available cars when we got there. There were only a few Mitsubishis and Chevrolets, all quite small. We eventually chose a Mitsubishi. The car was in decent condition but had a very loud engine noise, not sure why.

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

最初にIrerandからの請求だったため、カード会社のFraud Protectionに引っ掛かりカード会社へ連絡しないとならなかった。予約時間の変更ができず、一旦キャンセルするしか無かったが、無料キャンセルが少し分かりづらく、返金等に問題が出ると面倒なので時間変更をあきらめた。 他問題無し。お勧めです。

The wait time was extremely long. They were understaffed and poorly run.

Dislike: I didn't like the Ford focus, very hard to navigate the AC / the radio

Like: very efficient staff at counter
Dislike: distance from counter to vehicle