The queueing time during car pickup was very long, and they kept trying to sell additional services. When returning the car, I handed the keys to the rental company staff, but they insisted that I hadn't returned the keys and arbitrarily charged $250. The total rental cost wasn't much, but they still charged me arbitrarily.

Satisfied

Satisfied

Very dissatisfied. They repeatedly tried to upsell third-party liability insurance, and after I refused, they gave me a Buick Regal. Have you ever seen anyone driving a Buick on American roads? Clearly, it was a car they couldn't rent out. After refusing, they insisted on upgrading to an SUV. After an hour of back and forth, I finally got the car I wanted. I will never use Dollar again for car rentals. The return process was smooth with no extra charges. I won't come back to Honolulu again; it feels just like Tokyo with Japanese stores everywhere, heavy traffic, high prices, small hotels, poor beaches, and water too cold to swim. The cost-performance ratio is extremely low.

Very good