Positive

Great service and a really nice car—made for a very smooth and pleasant business trip.

There were quite a few people picking up cars on-site. After completing the paperwork, signing your name, and leaving your credit card information, you'll receive the keys. The pickup location is in the parking lot on the second floor, and the specific spot will be provided during the process.

Straightforward, although the first car they assigned was incorrect (mini-van rather than SUV).

Good price

Budget rented us a car with 3/8 tank of gas. We ask that be noted and they did. When we returned the car had over a half tank. They charged us for refueling and the gas itself over $120. We are of course disputing that overcharge with them.