Excellent service both times I have hired from Wagga

Easy and quick pickup. Very clear instructions!

Very satisfied, the process is simple, and the service attitude is excellent.

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?

The service is excellent, and the procedures are very convenient.

Time spent on pick up took about 20mins because there were a small group of people came before us, but when we drop-off the car, it was just about 10-15mins to settle everything. Plus point: Gas station is just right beside. And we were so lucky that this is a brand new car! :-)