Excellent customer service

Hertz is good except for being expensive. Renting an Audi Q5 for 3 days cost 5000. On the spot, I requested an upgrade, and for an additional 30 AUD per day, I upgraded to a Q5. However, the rental company advised that the insurance bought through QEEQ would require upfront payment. To avoid any hassle, I ultimately purchased insurance from Hertz for peace of mind. Additionally, it feels a bit like forced consumption that QEEQ makes you buy basic insurance with every package.

We brought our 3-year-old, but when we arrived, we found that the baby seat was not reserved. The car rental company did their best to help us.

The car provided was relatively old and not very clean. It was full of leaves and mud, and the windows weren't clean either, which took some time to clean.

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Everything was just perfect. They even gave us a much better car than we ordered which was amazing! Just the drop off location on the airport was bad but it was because of some construction there. And I think I still haven’t received the deposit back but it probably takes time so I hope it will be ok and I would recommend Hertz to anybody in Sydney!!