When I went to pick up the car, it wasn't ready yet. The staff told me to wait for an hour, and as an apology, they said I could return the car with an empty fuel tank. However, when I returned it, they still charged me 152 AUD. The Ford I got was easy to drive, with navigation and driver assistance features making long trips more comfortable.

Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.

Could not product a tax invoice for payment only receipts

The service was okay, but they couldn't guarantee the same car model as booked. I reserved a Prado, but the staff gave me a much smaller car, claiming it was even bigger than what I booked (without mentioning the model he saw). I was shocked when I saw it. I emphasized that I booked a Prado because we had a lot of luggage for 5 people. The staff said there were no cars of the same class available and gave us a Nissan X-Trail instead, which felt at least one class smaller than the Prado. We barely managed to fit 2 large and 2 small suitcases.

For short-term rentals, I recommend upgrading to an electric vehicle for a great driving experience! They also offer a charging service at a rate of 0.8 per kilowatt-hour, which is fairly acceptable.

Quick and convenient