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Live chat Email us Service Code: 7526950171
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The staff was very helpful. Offered extras but not pushy.

Reviewed: Tue, Sep 4, 2018
About Hertz: 9.8 /10
Like: Quick and easy online reservation process. Provided a rental for reasonable price. Offered a slightly bigger car for no extra charges when they saw we had quite a few luggages. Offered upgrades for extra cost and was specific about differences in cost of options. Made sure we had all the information about our options to be able to make an informed decision. Tip!* Always get the super protection! You never know if someone causes damage to the car when it's parked. - a suggestion they made and it was worth it!
Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.
Mini | Fiat 500 or similar

Relevant Reviews on Hertz in Italy

Anonymous

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Reviewed: Wed, Feb 18, 2026
About Hertz: 8.0 /10
They even used Google Translate to talk to me...

Renee Adolph

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Reviewed: Wed, Jul 31, 2019
About Hertz: 10.0 /10
It's okay.
About QEEQ: 8.0 /10

Adam Bloomfield

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Reviewed: Fri, Feb 26, 2016
About Hertz: 8.0 /10
The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.

Gerald Gray

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Reviewed: Tue, Sep 15, 2015
About Hertz: 8.0 /10
Rented a car at Rome Termini train station, but the price was twice the original order. Spent three hours negotiating with QEEQ and the store. QEEQ thought I went to the wrong store, while the store claimed it was a system error and changed the price, wasting a lot of time.

A.PhIlips

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Compact | Fiat 500l or similar
Reviewed: Thu, Sep 26, 2019
“Poor”
About Hertz: 3.7 /10
3hour wait with children is unacceptable
About QEEQ: 7.0 /10

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