Good

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

Everything went smoothly. I have rented cars from them multiple times. The car was in good condition, and any damages on the car were clearly documented in the contract. The service staff were very efficient. Overall, a good experience.

Enthusiastic service, quick car pickup

rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.