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Mr. Nabil. Great professional service at Europcar Geneva airport (French side )

Reviewed: Fri, May 10, 2024
About Europcar: 7.0 /10
rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
Compact | Mg 5 Electric-electric or similar

Relevant Reviews on Europcar GENEVA AIRPORT FRANCE

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Economy | Citroen C3 or similar
Reviewed: Sat, Feb 29, 2020
“Great value”
About Europcar: 9.0 /10
Great value
About QEEQ: 10.0 /10
Great

N.SOLOMON

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Compact | Ford Focus or similar
Reviewed: Thu, Sep 5, 2019
“Great Only problem is getting out of the French sector! We had to taxi yo the Swiss side”
About Europcar: 10.0 /10
How do we put a car in on the Swiss side?
About QEEQ: 10.0 /10
All good !!!

A.Fegan

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Economy | Citroen C3 or similar
Reviewed: Tue, Aug 27, 2019
“All in all a pleasant experience. Would us you again.”
About Europcar: 8.7 /10
The Peugeot 308 we were given had been damaged quite badly on the front drivers side above the wheel arch. Ordinarily I would have expected a cosmetically excellent condition vehicle inside and out but the car drove fine so no real issue for us.
About QEEQ: 10.0 /10
All good here - quick and efficient

J.B. Van de Velden

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Mini Van | Renault Scenic or similar
Reviewed: Wed, Mar 27, 2019
“Asked for car to drive in Switzerland but got car without winter tires”
About Europcar: 7.0 /10
Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.
About QEEQ: 8.0 /10

Y.Jurgens

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Compact | Ford Focus or similar
Reviewed: Sun, Jan 20, 2019
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar: 7.0 /10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
About QEEQ: 10.0 /10

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