Europacar very helpful. Your company is a shambles and very misleading.

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres

Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again