Good

Smooth check-in with very helpful staff even during peak hours.

Old, damaged, scraped, dented car! Embarrassing having to drive it around

Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.

The car was returned with a very small chip to the paint of the drivers door, probably caused by another car door when parked. Europcar's damage invoice seems excessive for a defect so small it would not be repaired. I am uncomfortable with Eurocars ethics on damage so small it could almost be classified as wear and tear.

The car was good but service was terrible. It took two hours to check in and they tried to make us pay four times more than the agreed price for a car that was big enough. I would not recommend this company