Agency closed when pick up.

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

The customer service still tries to sell other products.

hard to find the pick up area, waited more than 30 m. on line at the counter. the price was $ 30.00 more than the estimated price on line not happy with that.

Like: I loved the car
Dislike: Calling hertz on the phone and speaking to the reps I was driving in a massive rain down pour and needed to change location of drop off they could not tell me how far hertz was from hotel I was staying at . Paying more for a different drop off location seems rediculous to me The guy at drop off location however was very nice