Italy Car Rentals

They barely tried to upsell anything, which I really appreciated.

They gave us a really new car with only about 8,000 km on it, no upselling at all, and the return process was super quick.

This was awesome! I got a BYD hybrid and a full tank took me about 1,200 km. With gas prices skyrocketing these days, that’s a total lifesaver!

After they checked my booking details, the staff just briefly asked if I wanted any extra insurance, no hard selling at all. Then they handed me the keys and the pickup slip, explained the basics, and the whole process took barely ten minutes.

Really good overall.

It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.

Pickup was just outside Verona airport on the left when you exit. I first tried to use an embassy-certified translation of my license, but the counter said they needed an IDP “white booklet” (not the Chinese one, but looks like they prefer the white booklet, plus translation + notarization + apostille). I pulled up the official explanation from the embassy website and asked to speak with the manager; after they checked and searched, they made an exception and let us take the car. We got a Citroën Aircross, basically brand new with just over 6,000 km. It had a rearview camera, lane/speed/collision warnings, wireless charging, etc. No spare tire but there was a tool kit. The rental car lot roads and exit are quite narrow, so be extra careful when driving out. They didn’t push any extras, just asked if we wanted Telepass at €25 per day, and reminded us the car only came with basic insurance from the rental company (we’d bought full coverage separately on the platform). We paid the one-way drop-off fee on the spot. Overall, everything went pretty smoothly.

Got to the pickup location early but they wouldn’t let me take the car in advance, even though I’d already chosen the earliest pickup slot for that branch. No idea why they had cars at the airport but still wouldn’t release one before my time. Ended up sitting there for about an hour before I finally got the car. That said, the staff were actually really nice – no hard selling, no hidden fees. When returning the car, I had to park in a parking garage and it was already after closing time, so the key drop box was pretty hard to find. I had to ask people in a local supermarket and staff from other rental companies before I figured out where to leave the car and keys, but once I got there the return itself was quick and hassle-free.

Staff were really friendly and it was super easy to find.

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

The rental company’s service was great, and they explained everything really clearly.

Very satisfied

They downgraded the car I booked, but to be fair the price for a compact was pretty cheap. In the past they were always out of cars and only offered paid upgrades, so this was a bit of a change.

Not bad overall. They tried to sell me their own insurance, but once I told them I’d already bought coverage back home, they didn’t push it and just let it go.

No waiting in line, super quick process, and no hard sell on insurance.

They even wrote everything out for us on a sheet of paper, going through each point like insurance coverage, fuel type, return time, and how much free delay was allowed. Our English isn’t great, but the way they explained it was really clear and easy to understand.

Service was pretty good overall.

Got a brand-new Fiat, and both pickup and return were super smooth.

At Catania Airport the rental area is easy enough to reach – if you arrive by train there’s a free shuttle, and even walking with suitcases is only about 200 meters. The location is big, with several brands all together. After the paperwork, though, there was no staff at the pickup area to walk us through the car – you just get in and drive off. Pay close attention to the fuel level: ours wasn’t completely full but we didn’t notice, so we filled it up on return and wondered why fuel cost so much for just a two‑day rental. Only then did we realize the tank wasn’t full at pickup, and we basically lost around 20€. Totally our fault for not checking the mileage and fuel carefully, so be careful about that. The car itself was a very new Škoda with good space and it was nice and easy to drive.

Overall everything was great. The only weird thing was they insisted the driver’s own VISA card had to be used, and wouldn’t accept my friend’s even though we were traveling together as a couple. Pretty rigid policy. Luckily I had a Mongolian VISA card on me, but I still lost some money on the exchange rate. QEEQ’s service was absolutely excellent.

Super convenient overall.

Really friendly staff and super fast pick-up. They just asked if I already had insurance and didn’t try to hard-sell their own. I’d originally booked a VW T-Roc, but they first gave me an EV. I wasn’t happy with that, asked for a petrol car instead, and they immediately switched it to a Volvo XC60 that was basically brand new. Drove really comfortably. We returned the car after 10 pm; the desk told us they have staff there until 11 pm, and if no one’s around you can just drop the key in the box by their office door. Drop-off was smooth and hassle-free.

I told them I needed a roomy car. At first they gave me an Alfa Romeo, but then they thought it over and switched me to a more spacious Kona. Really appreciated that.

Make sure you add the full insurance package from the rental company. When I picked up the car, they only charged a €100 fuel deposit, which was really straightforward.

They basically didn’t try to upsell anything, just added a small daily emergency rescue insurance. It didn’t cost much so I just let it be.

Really friendly staff, super efficient, and the car was practically brand new.

They kept trying to upsell extra services, and the Jeep they gave me guzzled gas and didn’t come with a full tank, but QEEQ stepped in and sorted everything out.

Absolutely satisfied.

There was only one staff member on duty. We arrived on time but still had to wait about 20 minutes. That said, they were really friendly and polite.

Very satisfied

I picked the fast-track pickup option and didn’t have to queue at all.

Both pickup and drop-off locations were really easy to find, and the staff were super patient, helpful, and friendly.

Pretty good overall.

Around 1pm I realized I’d left the key in the car and it had locked itself. I messaged QEEQ to help coordinate, and also called Avis to arrange a tow truck. The tow truck came around 4:30, and by 5:30 we were at the Avis service center. It was a Friday and they were technically already off work by the time we arrived, but they still helped us unlock the car and sort everything out. We didn’t get out of there until after 6, so it definitely took longer than I expected for something you’d hope to fix within the same day. Lesson learned: when renting a car abroad, always keep the key on you—never leave it in the car!

Super efficient rental process – got the car really quickly.

Car was in decent shape overall, just a few scratches on the outside that didn’t really matter.

The rental process was super quick and professional. They handled everything in English the whole time. As long as you’ve got your driver’s license, the little paper permit, and a physical credit card ready, you’ll be done in no time—and the car I got was pretty new too.

The rental company was great, it’s a local business and the whole process went really smoothly.

Super satisfied with the whole experience.

I really like this company. They come across as very professional and careful, the cars are all in excellent condition, and they handle any issues really well.

Super convenient to use from start to finish.

Satisfied overall.

Honestly pretty good—lots of locals go with them and the value for money is great.

We were renting a car to go skiing, so we proactively asked for snow tires just in case. After some bargaining, the price dropped from €70 a day to €36 a day. The full deposit was refunded two days after we returned the car.

Pretty good, pick-up was really quick.

Thrifty and Hertz are basically the same company here – they share the same counter and the same staff, all in Hertz uniforms. I rented at Milan airport and drove to Rome, and when a window broke I contacted the airport branch through a nearby location. Swapping the car was super easy: they updated the contract and I was done in about 5 minutes. Hertz is really efficient and the service was great, big thumbs up from me. I also bought the full insurance directly at the counter instead of through QEEQ, since local rental companies usually don’t recognize Chinese insurance.

Super satisfied, everything went really smoothly—and I was pleasantly surprised to get a nearly brand-new car with only about 11 km on it.

The location was really easy to find.

Super satisfied with the whole experience.

The whole pick-up and drop-off process was super smooth, I’d definitely book with them again next time.