Italy Car Rentals

The location was easy to find, everything went smoothly.

Very satisfied.

Very good and convenient.

The pickup and drop-off process was very smooth.

The rental company is large and easy to find near the airport. Both pickup and drop-off are quick, and payment with a regular Visa card works smoothly.

Excellent, I've rented multiple times. The store is easy to find. However, the car pick-up at Bergamo is a bit inconvenient as you need to take a shuttle bus for a short distance. Malpensa is much more convenient.

Very satisfying

This car rental company is my top choice; their customer service is excellent.

The counter for processing car rental procedures is very efficient. The pickup is on the 4th floor, and the staff provided a detailed sheet marking all existing scratches on the car. The return process was also very efficient; the staff took a quick look and some photos to complete the inspection. Initially, I was worried they might nitpick, as reconfirming all pre-existing scratches could take some time, but this did not happen. I highly recommend this car rental company.

Very satisfied in all aspects! The process was smooth.

The car provided was an Opel Corsa, which was very fuel-efficient. There were significant scratches on the front and rear doors on the right side, but they did not affect functionality. The counter staff was extremely friendly and patient, providing detailed instructions. After being given the car key, I went to the parking lot to find the car myself. One issue worth mentioning is that the car condition report noted damage on the front and rear doors on the right side when I picked it up. As I was alone, I didn't check the wheels carefully. Fortunately, the video I recorded captured two large scratches on the two rims (why hadn't the rental company identified this earlier?). When returning the car, the staff requested proof of the wheel condition at the time of pickup. Luckily, I had the video evidence, so no compensation was needed. For vehicles with existing damage, make sure to inspect more carefully and take photos of every part as documentation.

Great! The car is in good condition, with 9,782 kilometers, and I got an actual Nissan JUKE!

The process was handled quite quickly.

On the day of pickup, the computer system was down, leaving only one terminal operational. Waited in line for over an hour, but the service attitude was good. It was not a human error, so it's acceptable.

We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

Very nice and fast.

Purchased full insurance offline, handed over the car keys and left. Very hassle-free.

The vehicle was in great condition, clean and tidy, equipped with a 360-degree camera, and the return process was very convenient.

Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.

We booked a Skoda Octavia, but ended up picking up a local station wagon whose name we couldn't identify.

I will continue to rent from this company next time.

After comparing multiple options, we found that this company has received excellent reviews recently, and we definitely made the right choice! The lady who helped us with the car pickup process was not only beautiful but also incredibly kind. Despite our poor English, she used a translation app with us and was very patient and enthusiastic. Her professionalism was outstanding, and there was no hard selling. If you need to rent a car, choose this company! We booked a manual car but ended up getting a Fiat 600 hybrid automatic.

We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.

The car was handed over promptly as scheduled.

Excellent service. The car was spacious, exactly the model I booked, very convenient and in good condition.

Very professional, everything was satisfactory!

Pretty good! Received a Skoda Kamiq from the same category. Service was fine and communication went smoothly.

Always my choice, definitely the right decision.

The car rental location is easy to find, and the staff are patient. They did not actively push insurance sales. I proactively purchased full insurance, but the insurance document was sent a bit slowly. I had to call them to get it sent.

Pretty good.

The service was warm and thoughtful.

Very satisfied

The car condition this time was excellent—clean, tidy, and odor-free. The dashboard indicated a full tank, making pick-up and drop-off extremely convenient. The staff was efficient, completing the handover process in just 15 minutes. The vehicle's performance was great, with highly responsive navigation and rearview camera. Driving through the Dolomites for six days was effortless! Highly recommended, and I will choose this company again next time.

Excellent service

The price is very affordable, and there are no hidden charges.

Pretty good. The car pickup, return, and deposit refund were all very quick.

Very convenient

The overall attitude was great.

The pickup process was convenient, and returning the car was smooth as well. However, I booked an Opel but was given a Hyundai i20 instead.

The staff at Rome Airport were very responsible.

Thumbs up for Milan Airport Europcar! The process was simple and efficient. Although I prepared thoroughly and was cautious, there was actually no need for extra measures. At the branch, you first get a number at the self-service kiosk and wait for your turn (no need to stand in line). When called, just present Europcar's official booking number (turns out you only need Europcar's number, not the booking platform's number). Since we purchased the full insurance from Europcar in advance—which is the highest level of coverage—the process was streamlined. For example, the car company only charged a €100 deposit pre-authorization (according to Europcar's terms, full insurance only requires €100 deposit; I had printed this detail out but didn’t need to show it). They directly handed over the car keys and let you pick up the car from the garage, skipping the vehicle inspection process (though I still took a video of the car just in case, but it ended up being unnecessary). In the garage, a staff member saw I had the car keys and told me I could simply drive away. The vehicle damage was already clearly documented in my agreement, and my insurance covered any possible damages without requiring compensation from me. I asked, 'So easy?' and he replied, 'Yes.' Indeed, everything was very easy. I drove off with the car, and navigation apps like AutoNavi worked perfectly well in Europe. Returning the car was self-service; just park in the designated return area and drop the keys into the return box. It was much more straightforward compared to rental companies in China. When driving to Switzerland, as a highway pass was needed, we bought one and stuck it to the car window. Future renters of this car will get to use it for free. Within 24 hours, I received the Europcar bill, which only charged €40+ for taxes. The rental experience ended smoothly. Starting from Milan, we visited France, Switzerland, and finally returned to Italy. It was a very pleasant car rental experience—absolutely Nice!

Satisfied

Pretty good.

Everything is satisfactory so far.

Located right next to the central train station, very easy to find, just a few minutes' walk away. The staff had a good attitude, and the return process was swift, with a dedicated person waiting at the entrance to assist with the car inspection.

The service was pretty good.

Quite satisfied!

I always prefer this company for car rentals in Europe. The service is excellent and reliable.

Pretty good. It's normal for them to promote insurance; just politely decline if you're not interested.

Satisfied.