Italy Car Rentals

The red logo.

Average

Very satisfied.

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

There was no queue when picking up the car, but since I bought insurance through Zuzuche, a deposit of 500 euros was held during pickup. Fortunately, it was refunded to my card two days after returning the car. The car interior wasn't very clean and seemed to lack proper cleaning.

Convenient and fast.

Very satisfied

The car is relatively new and easy to drive.

Very satisfied with the service, the car pickup process was efficient.

Very satisfied

The upselling was a bit excessive. They recommended this BMW electric car to us for 30 euros per day. We rented it for 3 days and didn't need to recharge it. The car rental staff assured us that we didn’t need to return it fully charged and that parking outside was free. It had a range of over 360 kilometers at pickup, and we returned it with over 200 kilometers of range remaining.

I was very satisfied with the entire rental process this time. It's much better than the previous experience with Hertz, which randomly charged extra fees. The car return process was also promptly inspected in person!

The service attitude of the rental company is absolutely the best I have encountered in Europe, very nice.

It's okay.

Very satisfied, will choose this brand again next time.

Before going, I checked Google Maps and saw low ratings, which made me feel uneasy. However, everything went smoothly from car pick-up to the car exchange. Apart from being offered optional insurance at the store for 40 euros per day—which they didn't push further after I declined—everything else was great.

Good, a big company with a large fleet of vehicles.

Very satisfied.

When picking up the car, the staff, a foreign lady, seemed disdainful and said she wouldn't accept the international driver's license translation provided by Zuzuche, insisting on a notarized document instead. Eventually, she reluctantly agreed. While the customer before me, another foreigner, received enthusiastic explanations about how to return the car and avoid restricted areas, she didn’t mention any of this to me. I rented a Mercedes A but was given a small Opel instead.

Terrible company, they forced me to buy some package and pushed me to purchase insurance by claiming my authorization was insufficient. Communicating with them was useless. If I hadn't been in a rush, I wouldn't have rented it. The car they provided also had scratches and dents.

The main issue is that the car model didn’t match the reservation. It was an old, unidentified car in poor condition, completely inconsistent with the booked model.

Overall service was good, and there was no forced consumption.

The service was excellent. Convenient and efficient.

The car provided was not what I expected. The staff saw I had a lot of luggage and forcibly changed it to a 308SW, with additional charges applied. The experience was terrible. Picking up and dropping off the car was relatively easy and quick, and didn’t affect my flight schedule.

They provided a brand-new nine-seater car with a spacious trunk and third-row seating! Very satisfied! Remember to purchase full insurance so that if minor incidents like scratches occur to the car, you won't need to contact the police or report to the rental company. You can simply mention it when returning the car.

Very satisfied.

Overall satisfied, but the originally booked Volkswagen was replaced with a Fiat.

The car rental process was very simple, and there was no extra charge for adding an additional driver. The service staff was very friendly. The pre-authorization fee was also refunded promptly after the car was returned.

Not very reliable, much worse than my previous three European self-driving experiences.

The store is easy to locate, but the car pickup process is slow.

Very convenient.

The process of renting the car was very slow. There was only one staff member manually entering information into the system, and the underground parking lot entrance was full of mosquitoes.

Satisfied

Very satisfied

Very satisfied

Overall service was fine, but they tried to sell me insurance, switching between English and Italian.

The service was great, the staff were very friendly, and the return process was efficient.

We rented a T-Cross but were given the smaller Taigo instead. The full insurance from the rental company cost 820 euros, which was a bit expensive, but everything else was fine.

The service is decent, though there are hidden charges. The vehicle condition is acceptable.

1. They made various excuses to refuse handing over the car, only to finally reveal that we were forced to buy their full insurance. Beware! Beware! Beware! 2. Booked a FIAT 500X or equivalent, but couldn’t find a single one in the entire depot. The first car they gave us was an Opel Mokka with visible collision dents all over, and the right front wheel arch was even damaged to the point of leaking air. How am I supposed to trust this car for long trips? 3. After switching to another Mokka in slightly better condition, they rented the same car to someone who arrived an hour later right in front of us... Are you kidding me? Who else should I complain about if not you? 4. This is a 100% shady business. If the rental platform continues to allow this company to deceive future customers, it might as well prepare to shut down for good.

Not bad, QEEQ is always responsive to inquiries.

Overall service was satisfactory.

The service attitude was excellent, and they actively resolved issues and helped find solutions.

Very satisfied.

During the busy summer season, AVIS showed no cars available, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company by phone, and they kindly sent a car to pick us up and take us to the rental location, saving us the trouble of carrying our luggage ourselves. Once we arrived, we found that AUTOONE and SURPRICE shared the same location. Later, when we received a confirmation email, it was under AUTOONE’s name, so they’re probably sister companies. There were two staff members processing rentals on site, and we only waited about ten minutes before it was our turn. After confirming the addition of full insurance and cross-border usage fees at the counter, we were given a car slightly larger than the one we had booked. It was a white SEAT Arona. The entire process took about ten minutes. (Unfortunately, in the later selection options, we couldn’t choose the actual car model we received.) When returning the car, we had full insurance, so as long as the fuel tank was full, they quickly checked and completed the return process.

During the peak summer season, AVIS showed no available cars for rent, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company, and they said they would send a car to pick us up and take us to the rental point, saving us the hassle of dragging our big bags there ourselves. At the pickup point, we discovered that AUTOONE and SURPRICE were operating together. When we later received the confirmation email, it was under AUTOONE’s header, so I guess they are sister companies. There were two staff members handling the procedures on-site. We waited about ten minutes before it was our turn to process the rental. After adding full insurance and paying for cross-border driving at the counter, we received a car slightly larger than the one we had reserved—a white SEAT Arona. The whole pickup process took about ten minutes. (Unfortunately, the later survey options didn’t allow us to select the actual car we got.) For the return, since we had full insurance, as long as the tank was full, they quickly verified the vehicle and completed the return process.

Fluent English, highly efficient, and ample vehicles available.

The staff at this store are very efficient and focused throughout the process. Not bad.

Satisfied

Satisfied