CAR RENTAL REVIEWS ON HERTZ IN EVENES

The Hertz store is spacious and easy to locate, situated in the most convenient locations. The service process is efficient, and the customer service is very good. This time, they even provided a free upgrade to a Volvo XC60 model.

The condition of the car was excellent, and there were no traffic issues during the entire trip.

Super satisfied with the whole experience.

Good.

The car was very new, extremely satisfied.

Pretty good.

The pickup time was outside the store's regular hours, but I was pleasantly surprised to find someone at the counter helping out, and the wait wasn’t long.

Very satisfied

Fast and convenient, great customer service.

Since I directly communicated with the manager during my last rental, this time there were no hassles.

The car rental service has improved compared to before.

Easy to locate, but the line was very long. It's recommended to allow 1 hour.

Very satisfied.

The counter is right inside the airport, with three staff working at the same time, so there’s basically no waiting. The pickup and return process is very clear and straightforward.

When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.

Hertz at Eve Airport has the longest queue among car rental companies. We waited for about half an hour before it was our turn.

It was not possible to rent a gasoline car for one-way rental, and I had to switch to an electric car at the last minute. Initially, the counter staff gave us a small car, but after checking the car, we realized it couldn’t fit three large pieces of luggage. We returned to the counter to negotiate for a larger car.

Satisfied