If I had another chance to choose, I would never rent this MG3. From now on, all MG models are on my blacklist. The suspension is unbelievably bad. The front windshield and side windows have no sun protection at all; renting this means suffering.
Very satisfied, and the car I got was larger than the original one. The rental company even extended the return time by an hour, very nice. Personally, I think it's one of the better local rental companies with high cost-effectiveness.
The rental agency seems to be run by Indians as most staff are Indian. Their attitude is good, but the processing is slow because many tasks require manual input. They also asked for the CVV code for the credit card pre-authorization, which felt a bit insecure. Insurance was promoted but not forced, the condition of the car was good, and the return inspection was quick.
Satisfied. The car was not fully fueled at pickup, and I forgot to mention it at the time. However, the rental company had photo records upon return and refunded part of the fuel cost.
Very satisfied, very friendly to children. Very patient in installing the child safety seat. The car has a large space, enough to fit a 30-inch, 28-inch, and an additional 24-inch suitcase. Perfectly spacious for two families and six people.
Very good service, all communication was in English. If something wasn't understood, the staff used Google Translate to help. The Kia Carnival 8-seater was excellent, and its screen could connect to Google Maps on the phone. Getting in and out of the car was slightly inconvenient.
The overall service from Simba was satisfactory. When returning the car, the inspection was quite thorough. There were a few small scratches on the upper part of the rear bumper that were already there, and the staff acknowledged it after I explained. The vehicle's dashboard showed a maintenance reminder, so I suggest the company ensures timely maintenance of their cars. Also, the service fee for toll payment collection is $2.95 per transaction, which feels a bit excessive.
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