The overall service was good, but there was an error with the car rental details. The staff did not clearly explain the charges, and even after confirmation, I was still charged a one-way rental fee.
They actually gave us the new VW Atlas, with just over 3,000 km on it—basically brand new! Absolutely loved it, easily the best car of this whole self-drive trip. Funny thing is, this exact model wasn’t even listed as an option.
The entire process was very smooth without any upselling. However, there were too few options for vehicles in the same group, and the car provided was relatively small. The hybrid vehicle was fuel-efficient and drove well, but the road noise was quite noticeable.
The car itself was in great shape and felt almost brand new, but the staff at pickup were moving in slow motion—it took over ten minutes just to get the keys.
About QEEQ:10.0/10
Car Rental Companies AT Toronto Pearson Airport, YYZ
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