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Wrong license plate, smoker car -- really????

Reviewed: Wed, Mar 18, 2020
About PAYLESS: 8.0 /10
TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....
About QEEQ: 10.0 /10
Compact | Nissan Versa or similar

Relevant Reviews on PAYLESS in United States

A.Rawlins

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Mon, Jun 29, 2020
“Smooth transaction”
About PAYLESS: 9.0 /10
Staff aas very patient and helpful.
About QEEQ: 8.0 /10
Easy plarform to use for anyone; would refer and recommend.

J.Scamurra

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Fri, Feb 21, 2020
About PAYLESS: 9.7 /10
Staff was helpful. Quick and efficient. Vehicle was clean and in good condition. Size of vehicle was smaller, then Ford Explorer 7 seater. Got a chef Equinox.
About QEEQ: 10.0 /10

A.Gilcrease

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Aug 2, 2019
“really small car”
About PAYLESS: 5.3 /10
We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.
About QEEQ: 10.0 /10
Your side was great, no issues and would use again.

J.Follmer

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Full Size | Ford Taurus or similar
Reviewed: Tue, Jul 16, 2019
“Absolutely no customer service”
About PAYLESS: 2.0 /10
They are no help at all.
About QEEQ: 10.0 /10

JH

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, Apr 17, 2019
“Great price, reliable and quick pickup”
About PAYLESS: 10.0 /10
Counter was easy to find, staff helpful and quick pickup. Would definitely try again!
About QEEQ: 10.0 /10
Booking smooth and quick

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